OPPORTUNITIES
CRISIS LINE WORKER
Kootenai Community Centre Society (KCCS) is Creston Valley’s Safe Home and support centre. Our services are for women with or without children in need of safety and guidance. Services include safe home, supportive housing, outreach support, public education, support groups, and two (2) licensed child care facilities. 24 Hour Crisis Line Support is provided after office hours.
Duties of 24 Hour Crisis Support
*PLEASE see attached file below for more information on 'Crisis Line Worker' job description*
Kootenai Community Centre Society (KCCS) is Creston Valley’s Safe Home and support centre. Our services are for women with or without children in need of safety and guidance. Services include safe home, supportive housing, outreach support, public education, support groups, and two (2) licensed child care facilities. 24 Hour Crisis Line Support is provided after office hours.
Duties of 24 Hour Crisis Support
- Help with the 24 hour crisis line when required to cover shifts within the rotating schedule. On Call (OC) and Back-Up (BU) shifts are available. Shifts occur outside of office hours – mornings, evenings, weekends, and holidays;
- If a client needs immediate shelter outside of office hours, scheduled OC and/or BU workers will meet the client at the office to verify suitability to the safe home program. Therefore, workers must be within 30 minutes of the office during their shift;
- Carry and respond to the provided cellphone at all times during the shift;
- Perform shift change, proper crisis line etiquette, and questionnaire procedures as directed by the Team Lead/ Executive Director; and
- Provide other and/or additional Safe Home contract services.
- Helping clients lift/carry luggage/groceries up & down the stairs & to suites.
- Accompaniment to RCMP/Hospital/Pickup from their homes on occasion.
- Keep complete and accurate client records, this includes information updates, meeting/connecting summaries, debrief information, proper coded identifications, etc.
*PLEASE see attached file below for more information on 'Crisis Line Worker' job description*
| etv_crisis_line___backup_description.docx |